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My Bundle of Fun Online Returns Policy Guide**

**Effective Date: [24/01/24]**

Welcome to My Bundle of Fun! We are delighted to provide you with unique and delightful gifts. In the event that you need to return a product, please review our returns policy below.

**1. Eligibility for Returns:**
   - Items must be unused, in the same condition as received, and in their original packaging.
   - Returns must be initiated within 14 days of the delivery date.

**2. Non-Returnable Items:**
   - Due to the nature of our products, certain items may not be eligible for return. These include balloons and confectionary. Please check the product description before purchasing.

**3. Return Process:**
   - To initiate a return, email Info@mybundleoffun.co.uk using the subject of Return. 
   - Please don't return your item without receiving pre authorisation.
   - Pack the items securely and include a copy of the packing slip or order confirmation inside the package.

**4. Return Shipping:**
   - Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.
   - We recommend using a trackable shipping method to ensure the safe return of your items.

**5. Refund Process:**

Please Note: Shipping Costs are non-refundable - the shipping costs will be deducted from your refund. 
   - Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   - If approved, refunds will be processed within 5 business days to the original method of payment.

**6. Exchanges:**
   - We do not currently offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

**7. Damaged or Defective Items:**
   - If you receive a damaged or defective item, please contact our customer service within 48 hours of receiving the product. We will arrange for a replacement or refund.

**8. Contact Information:**
   - For any questions or concerns regarding returns, please contact our customer service team at info@mybundleoffun.co.uk

**9. Modifications to the Returns Policy:**
   - My Bundle of Fun reserves the right to modify this returns policy at any time. Changes will be effective immediately upon posting on our website.

By making a purchase on our website, you agree to adhere to the terms and conditions outlined in this returns policy.

Thank you for choosing My Bundle of Fun!

My Bundle of Fun
9 Heddon Court Parade, Cockfosters Road, EN4 0DB
info@mybundleoffun.co.uk
www.mybundleoffun.co.uk